Policy

Booking and Appointment
We require all our customers to pay a $50 to $100 advance deposit prior to booking the appointment. This deposit ensures that you are committed and confident in your decision for permanent makeup. The remaining cost of the treatment will be charged after the service is completed, and your advance deposit will be deducted from the total amount.

Appointment Preparation
Please review the service details and FAQ page from the top menu to learn more about the before and aftercare instructions and to find out if you are a good candidate for the treatment. If you are unsure whether you are the right candidate for your desired service, we advise you to book a *free consultation* before booking the actual treatment appointment.

Late or Missed Appointment
We strongly encourage our clients to arrive 10-20 minutes prior to their scheduled appointments to allow time to fill out paperwork and get settled in. Please familiarize yourself with our location [HERE].

Please contact us prior to your appointment time if you are going to be late. After 20 minutes, the appointment will be considered missed, and your deposit will be forfeited.

A new deposit will be required to reschedule your appointment. Additional missed appointments may be subject to cancellation fees or the declining of all future appointment requests.

Refund Policy
If you are requesting a refund for your deposit and no longer wish to attend your appointment, we do not offer refunds for deposits in this case. However, we will gladly honor another appointment timeframe that fits your schedule, as long as it is within 3 months of your original appointment date.

If you are seeking a full refund after your treatment and are not satisfied with our services, we offer up to *two free touch-up sessions* to ensure you are happy with the results. If, after the two touch-up sessions, you are still not satisfied, we will refund your money. Please note that each touch-up must be scheduled between 4 to 12 weeks apart, depending on the service you received.

Cancellation Policy
We respectfully ask all our customers to ensure they are fully committed and certain about their decision before confirming their appointment. In the event of a cancellation, the deposit will be retained. However, we offer a *one-time rescheduling* option as an alternative.

Rescheduling
For all permanent makeup appointments, we kindly request a 72-hour notice to reschedule. We reserve your appointment just for you, so please let us know as soon as possible if you cannot make your scheduled time. Failure to provide at least 72-hour notice will result in the forfeiture of your deposit.

We allow rescheduling only *once, and the new appointment must be scheduled no later than **8 weeks* from the original appointment date. To reschedule, please email, call, or text (no social media cancellations) at least 72 hours before your appointment.

Candidacy
If you are unsure whether the service you are considering is suitable for you, please schedule a *free consultation appointment* so we can help ensure the service is the right fit for your needs. It is crucial that all clients verify their candidacy before booking, as if you arrive at your appointment and cannot receive treatment due to contraindications, your appointment will be canceled, and your deposit will be forfeited.

Client Information
We take your privacy seriously. Any personal information we collect, either in person or online, will be used solely for internal purposes. We do not sell or share your information with any third parties or institutions.

We may use your information for advertising our own services, such as sharing photos or videos of your treatment, but only with your consent. If you prefer that we do not use your name, photos, or videos for advertising, simply let us know *in writing before your appointment*, and we will fully respect your request.

We are committed to safeguarding your personal information while ensuring transparency and respect for your preferences.